Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: July 15, 2026

This Policy explains the general processing, shipping, and delivery conditions applicable to orders placed through Golden Cart.

1. ORDER PROCESSING

Orders will begin processing after payment has been confirmed.

Payments may be subject to security and fraud prevention reviews before approval.

Orders placed on weekends or public holidays may begin processing on the next business day.

2. DELIVERY TIMES

The estimated delivery time will be displayed on the website or during checkout based on the customer’s address, the product purchased, and the selected shipping method.

The delivery period begins after payment confirmation and order processing.

All delivery dates are estimates and may be affected by operational or external circumstances.

3. TRACKING INFORMATION

When available, a tracking number or tracking link will be sent to the email address or telephone number provided during checkout.

Tracking updates are managed by the shipping carrier and may take a few business days to appear after the order has been shipped.

4. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient’s full name;
• Street name;
• Building or house number;
• Apartment, unit, or additional information;
• District or neighborhood;
• City, state, or region;
• Postal code;
• Contact telephone number.

If you notice an error in your address, contact us immediately at goldencart060@outlook.com.

Once the order has been shipped, we may not be able to change the delivery address.

5. DELIVERY ATTEMPTS

The customer is responsible for ensuring that someone is available to receive the package at the shipping address.

If delivery cannot be completed, the carrier may make additional attempts, hold the package for collection, or return it to the sender.

If an order is returned because of an incorrect address, refusal, failure to collect the package, or absence of the recipient, reshipping may require payment of a new shipping fee.

6. DELIVERY DELAYS

Delivery may be delayed because of:

• Weather conditions;
• Strikes or transportation interruptions;
• Periods of high demand;
• Access restrictions;
• Customs or government inspections;
• Logistics or carrier issues;
• Events beyond our reasonable control.

If the estimated delivery time has passed, contact us so we can investigate the shipment with the carrier.

7. LOST OR UNDELIVERED ORDERS

If an order is officially confirmed as lost or undelivered, we may offer, depending on the circumstances:

• Reshipment of the product;
• Replacement with an equivalent product, with the customer’s agreement;
• Refund of the applicable amount.

8. PRODUCTS DAMAGED DURING SHIPPING

If the package or product shows signs of damage, take photographs and contact us at goldencart060@outlook.com as soon as possible.

9. SHIPPING FEES AND PROMOTIONS

Shipping fees will be displayed before the purchase is completed.

Free shipping promotions may be subject to specific conditions, including minimum order values, eligible products, delivery regions, or promotional periods.

10. CONTACT

For questions about shipping, delivery, or tracking, contact:

Email: goldencart060@outlook.com